NewDay Ltd

Financial Ombudsman decision DRN3313467 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

He said this was affecting his plan to improve his credit score by reducing the card balance.Credit file reporting

I can see that NewDay has made a mistake in giving conflicting advice about this on different occasions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3313467.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.