Lloyds Bank PLC

Financial Ombudsman decision DRN3310567 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

the default which was applied to his credit report was applied on the incorrect date and has yet to be amended on all his credit filesCredit file reporting

Mr O complains Lloyds Bank plc didn’t update his contact details when he had asked them toIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3310567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.