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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN3307777 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr C complains that UCB Home Loans Corporation Limited has failed to act as a responsible lender.Irresponsible lending
I would remind the bank, and its agents, that it has an ongoing duty to treat someone in financial difficulty fairly.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3307777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.