HSBC Bank plc

Financial Ombudsman decision DRN3298536 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

he didn’t think the bank had been irresponsible in increasing the limit. However, he thought the bank hadn’t treated Mr C fairly after he defaulted on his payment plan.Treatment in financial difficulty

He felt therefore that the bank should refund the difference between the interest charged and that he would have incurred under his original plan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3298536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.