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Creation Consumer Finance Limited
Financial Ombudsman decision DRN3289236 Upheld
Upheldoutcome, as published by the Ombudsman
£4,750redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr S has complained that Creation Consumer Finance Limited has not refunded money he paid for an alarm system.Product mis-sold
Creation never responded to our adjudicator. This has meant that this case was not resolved as early as it could have been.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3289236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.