Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN3285680 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

delay in her withdrawing funds from her accountPayment delayed or failed

Mrs D was told funds would be available to her in two to three working days. She was not told that as she had added a new nominated account for payment all her accounts would be frozen for five working days.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3285680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.