UK Credit Limited
Financial Ombudsman decision DRN3282135 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Data and privacy
In the Ombudsman’s words
She says she couldn’t afford to borrow from it and further she was vulnerable.Support for vulnerable customers
UCL breached its duty of confidentiality to her by discussing her financial situation with a third party without her permission.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3282135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.