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Financial Ombudsman decision DRN3275227 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr E complains that National Savings and Investments (“NS&I”) is responsible for delays getting premium bonds belonging to his late mother released to him.Bereavement and power of attorney

I agree with our adjudicator that it was unfair and unreasonable that NS&I didn’t write back immediately to Mr E as soon as it got back his completed 'Death of a Holder of NS&I savings' form.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3275227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.