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Financial Ombudsman decision DRN3274249 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Aqua had made an error and provided poor service for the one complaint to which it had responded and had failed to respond to the other six complaints.Complaint handling

Aqua made an error and provided poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3274249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.