Nationwide Building Society

Financial Ombudsman decision DRN3272330 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S was the victim of a scam and did not get the motorhome.APP scam refund refused

It’s also offered Mr S an additional £50 for the delay in sending the final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3272330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.