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TSB Bank plc
Financial Ombudsman decision DRN3268749 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms S complains that TSB Bank plc has failed to refund her for an ATM withdrawal where her cash wasn’t dispensed.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3268749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.