HSBC Bank plc

Financial Ombudsman decision DRN3266091 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr and Mrs D complain that HSBC Bank plc pressured them to consolidate existing debt and take out and provide security for a loan that was repayable on demand.Irresponsible lending

Lenders must treat customers in financial difficulty fairly. But this doesn’t mean I’d expect HSBC to hold off enforcing its security or that it should agree Mr and Mrs D’s payment proposals.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3266091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.