Santander UK Plc
Financial Ombudsman decision DRN3259007 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
gave him wrong information about the amount needed to pay off his credit card to avoid interestInterest and rates
Mr C complains that Santander UK plc gave him wrong information about the amount needed to pay off his credit card to avoid interestComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3259007.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.