ICICI Bank UK Plc
Financial Ombudsman decision DRN3258757 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr D complains that ICICI Bank UK PLC incorrectly debited his savings account with £500 which he had paid into the account a week earlierPayment delayed or failed
ICICI had not dealt with Mr D’s complaint in a reasonable or timely mannerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3258757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.