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Equifax Limited
Financial Ombudsman decision DRN3256948 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss P is unhappy with the information recorded on her credit file by Equifax Limited.Credit file reporting
She has also raised concerns about the customer service she has received and the way her complaint has been handled.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3256948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.