Lloyds Bank PLC

Financial Ombudsman decision DRN3249288 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The bank carried out an affordability assessment when Ms F took the loan out. It shows that Ms F could afford the loan repayments. So I do not consider that the loan was unaffordable.Irresponsible lending

Ms F complains that Lloyds Bank PLC (formerly Lloyds TSB Bank plc) treated her unfairly when it gave her a personal loan to repay the overdraft on her current account. She says that the loan was unsuitableProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3249288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.