Lloyds Bank PLC

Financial Ombudsman decision DRN3248693 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC offered him a second promotional balance transfer on his credit card without making it clear how this would affect his existing one.Product mis-sold

He says he was told by two Lloyds employees he could phone again towards the end of the second promotion period and ask for the payments to be reallocated. Lloyds later told him he’d been misinformed, and the payments couldn’t be reallocated. It offered Mr B £50 for giving him incorrect information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3248693.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.