CT Capital Limited
Financial Ombudsman decision DRN3247690 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
I also agree with the adjudicator that the contact from CT Capital was appropriate, given the arrears.Treatment in financial difficulty
The interest rate charged by CT Capital is a matter for its own commercial judgment.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3247690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.