NewDay Cards Ltd
Financial Ombudsman decision DRN3239583 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr J has complained NewDay Cards Ltd, trading as Aqua, defaulted his credit card account even though he had made an arrangement with them to pay this debt.Treatment in financial difficulty
They said this was because he was paying less than the minimum due on the account. They were right to tell him they’ve got an obligation to report correct data.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3239583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.