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Creation Financial Services Limited

Financial Ombudsman decision DRN3207965 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

I broadly agree with our adjudicator’s assessment. The normal redress for misrepresentation is for the customer to be put in the position they would have been prior to entering the contract.Product mis-sold

I have told Creation that as their management has delayed resolving this complaint, I consider it fair that they pay Mrs Y an additional £250 for the inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3207965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.