HSBC Bank plc

Financial Ombudsman decision DRN3206477 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

HSBC felt the agreement had been breached by the funds not being used for the intended purposeIrresponsible lending

Mr and Mrs M say this shouldn’t have happened, and that as a consequence they lost income. They also say that in the aftermath HSBC didn’t give them any assistance when they clearly needed it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3206477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.