Santander UK Plc
Financial Ombudsman decision DRN3195493 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr O’s complained Santander UK Plc won’t refund him for a fraud carried out by one of its customers.APP scam refund refused
The only other issue I can look at is Santander’s handling of Mr O’s complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3195493.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.