National Westminster Bank Plc

Financial Ombudsman decision DRN3181783 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

The covering letter sent with her replacement card had the card number imprinted on it, which Mrs N says breached her data security.Data and privacy

Nat West apologised that it didn’t include information about the contactless feature when it sent Mrs N the replacement cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3181783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.