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Provident Personal Credit Limited
Financial Ombudsman decision DRN3179173 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss R complains that Provident Personal Credit Limited, trading as Satsuma Loans, (“SL”), gave her a loan that she couldn’t afford to repay.Irresponsible lending
She is also unhappy about the way SL has dealt with her financial difficulties.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3179173.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.