Barclays Bank UK PLC

Financial Ombudsman decision DRN3168864 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Barclays exchanged that money into sterling, so it could be paid into Mr P’s sterling account.Payment delayed or failed

Mr P also said that a complaint handler who phoned him from Barclays was rude to him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3168864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.