Lloyds Bank PLC

Financial Ombudsman decision DRN3166180 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

She wasn’t able to answer the security questions sufficiently to satisfy Lloyds it was her calling.Identity checks and access

Ms P has complained about the information Lloyds Bank PLC gave her when she tried to cancel a cheque which meant she wasn’t able to cancel it in time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3166180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.