Lloyds Bank PLC

Financial Ombudsman decision DRN3154378 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mr S complains that Lloyds Bank (Lloyds) plc hasn’t helped him with his financial difficulties. He wanted Lloyds to give him the help he would like.Treatment in financial difficulty

Mr S feels strongly about this situation so I appreciate he is going to be disappointed as I’ve reached the same view as our adjudicator. In cases of financial hardship we do expect banks to respond positively and sympathetically to consumers so I have looked in detail at the information Lloyds has sent us. One of the issues Mr S has raised is that Lloyd’s mis sold him a personal loan in November 2017.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3154378.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.