NRAM Limited

Financial Ombudsman decision DRN3150514 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

failed to treat them sympathetically when they found themselves in financial difficulties because it delayed in sending them forms needed to help themTreatment in financial difficulty

NRAM recognised that they are vulnerable consumers but didn’t do anything to help them in the way it handled their accountSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3150514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.