Firms › American Express Services Europe Limited ›

American Express Services Europe Limited

Financial Ombudsman decision DRN3148853 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Amex hasn’t been able to provide a call recording or any contact notes relating to the two calls which took place on 13 August 2018.Complaint handling

I’m satisfied that Miss S raised a complaint about the call and that Amex failed to deal with her complaint properly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3148853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.