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Lloyds Bank PLC
Financial Ombudsman decision DRN3143504 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
complain that Lloyds Bank PLC (formerly Lloyds TSB) should have done more to make them aware of M’s financial situation before issuing formal demand for repayment of its outstanding debtService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3143504.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.