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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN3141183 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs B complains that Shop Direct Finance Company Limited, trading as Very, unfairly charged her interest on her account.Interest and rates
Mrs B also complained about the level of customer service she received from Very, in particular that she contacted the company many times before receiving a response to her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3141183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.