National Westminster Bank Plc

Financial Ombudsman decision DRN3139601 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

National Westminster has accepted that aspects of its service and complaint handling have fallen short of the standard Mrs A might reasonably have expected.Complaint handling

She also complained about its poor service when she asked for account opening informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3139601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.