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National Savings and Investments
Financial Ombudsman decision DRN3135060 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
It did not handle her complaint well and initially acknowledged its error.Complaint handling
NS&I accepts it wrongly told her she could buy further bonds for him by standing order.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3135060.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.