Santander UK Plc
Financial Ombudsman decision DRN3134488 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss B has complained about the way Santander UK Plc responded to her offer to make a partial settlement of an outstanding loan.Treatment in financial difficulty
I’m satisfied that Santander’s failure to make the position regarding its acceptance of her offer clear caused Miss B unnecessary trouble and upset.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3134488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.