Lloyds Bank PLC

Financial Ombudsman decision DRN3126600 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

She was worried about her post being opened and sensitive personal information accessed.Data and privacy

Lloyds has made a series of payments to Ms T as a result of its service failings.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3126600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.