NewDay Ltd

Financial Ombudsman decision DRN3120955 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss P complains that NewDay Limited (NewDay) took too long to report on her Credit Reference Agency (CRA) credit file that her account with NewDay was in default.Credit file reporting

Miss P also told us NewDay initially wouldn’t deal properly with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3120955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.