MBNA Limited

Financial Ombudsman decision DRN3117647 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs H complains that MBNA Limited advised her to apply for a credit card in her husband’s name after her own application was declined.Product mis-sold

She also complains that MBNA didn’t respond to her request for information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3117647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.