Nationwide Building Society

Financial Ombudsman decision DRN3112009 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

He discovered an entry on his credit file, saying he had an outstanding balance on an account with Nationwide.Credit file reporting

Mr B complains that Nationwide Building Society (“Nationwide”) hasn’t fairly compensated him for losses he says he’s suffered when a fraudulent account was opened in his name.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3112009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.