Black Horse Limited
Financial Ombudsman decision DRN3105984 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,500redress stated in the decision
Fri Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr K complains that Black Horse Limited mis-sold him a hire purchase agreement.Product mis-sold
Mr K’s representative says Mr K is elderly and vulnerable and his application for finance should have been subject to more checks than the automated credit scoring process that was used.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3105984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.