MBNA Limited

Financial Ombudsman decision DRN3096301 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs L complains that MBNA Limited acted unfairly by accepting payments from her and then selling the debt to a collection agency.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3096301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.