NewDay Cards Ltd
Financial Ombudsman decision DRN3091605 Upheld
Upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr B is unhappy with the way NewDay Cards Ltd (trading as Aqua) dealt with his application for a credit card and its response to his complaints.Complaint handling
I think the only thing NewDay did wrong was not to have written to Mr B within the 3-5 days it said it would.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3091605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.