Santander UK Plc
Financial Ombudsman decision DRN3084575 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr L complains that Santander UK Plc mis-sold a secured loan.Product mis-sold
Santander did not communicate clearly with Mr L, so the loan was not repaid for longer than it otherwise would have been.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3084575.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.