Ulster Bank Ltd

Financial Ombudsman decision DRN3073938 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I considered a fair outcome would be for the bank to remove the information it has registered to show missed payments in December 2012 and January 2013. In its place it should instead record that Mr E had in place an arrangement to pay for December 2012 and January 2013.Treatment in financial difficulty

Mr E complains that Ulster Bank Ltd treated him unfairly when it placed adverse entries on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3073938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.