Citifinancial Europe Limited

Financial Ombudsman decision DRN3068739 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

CitiFinancial upheld Mr and Mrs D complaint that their PPI had been mis-sold to them.Product mis-sold

CitiFinancial has been very slow to give them information they have asked for and to address their concerns.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3068739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.