Santander UK Plc
Financial Ombudsman decision DRN3067532 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
she'd like any adverse entries removed from her credit fileCredit file reporting
Santander apologised for the delay in replyingComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3067532.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.