Microcredit Limited
Financial Ombudsman decision DRN3066818 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr B complains about the way Microcredit Limited (trading as MiniCredit.co.uk) dealt with him after he explained he was experiencing financial difficulties.Treatment in financial difficulty
MiniCredit.co.uk’s response to Mr B’s complaint was also less than satisfactory and there is no reason why it could not have simply taken the complaint over the telephone, rather than insisting on a written complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3066818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.