Santander UK Plc
Financial Ombudsman decision DRN3064448 Upheld
Upheldoutcome, as published by the Ombudsman
£705redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr K complains that Santander UK Plc wrongly registered two defaults for accounts that didn't belong to him on his credit file.Credit file reporting
The adjudicator upheld the complaint. She said that even after Mr K brought his complaint to this service in February 2014, his credit file still hadn’t been corrected.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3064448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.