Santander UK Plc
Financial Ombudsman decision DRN3050620 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,208redress stated in the decision
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Data and privacy
In the Ombudsman’s words
Ms W and Mr W complain that Santander UK Plc delayed an international CHAPS paymentPayment delayed or failed
part of her complaint is that this was a breach of data protection lawsData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3050620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.