Santander UK Plc
Financial Ombudsman decision DRN3047475 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Santander took no steps to adjust the way it communicates with Mr I. Nor did it ask Mr I if there was any way it could help him with communications in light of those issues.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3047475.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.