TSB Bank plc

Financial Ombudsman decision DRN3042918 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr R complains about the interest TSB Bank plc applied to his credit card accountInterest and rates

TSB didn’t log the complaint straight away, and Mr R didn’t receive a call back as he had been promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3042918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.